We accept returns and exchanges within 14 days of delivery.
Returned products must be unworn, unwashed, unused, undamaged, unaltered and returned with all original tags, packaging and accessories.
To request a return or exchange, please contact CUSTOMER CARE before sending your order back and include your order number and the item(s) you wish to return.
PROJECT GLAUS reserves the right to refuse a return or reduce the refund where the condition, value or completeness of the product has been affected by handling beyond what is reasonably necessary to inspect the product.
Customers are responsible for all return shipping costs, customs charges, duties, taxes and carrier fees associated with a return.
PROJECT GLAUS does not guarantee exchanges. Exchanges are subject to stock availability and may instead be processed as a return followed by a new purchase.
No return should be sent without prior authorisation from CUSTOMER CARE.
Unauthorised returns may be refused.
DAMAGED, DEFECTIVE OR INCORRECT ITEMSIf you receive an item that is damaged, defective or different from what you ordered, please contact
CUSTOMER CARE as soon as possible.
Please include:
- your order number;
- clear photographs of the item;
- photographs of the packaging where relevant;
- a brief description of the issue.
Once the claim has been reviewed, PROJECT GLAUS will arrange an appropriate repair, replacement or refund in accordance with applicable law.
Do not return a defective or incorrect item before receiving return instructions from CUSTOMER CARE.
PRE-ORDERS — FINAL SALEAll pre-order items are considered FINAL SALE and are not eligible for return, exchange or cancellation once the order has been placed, except where required by applicable law.
Please review the product details, size information and estimated dispatch timeframe carefully before placing your order.
This policy does not affect your rights in relation to items that arrive damaged, defective or incorrect.
If there is a significant delay to your pre-order, PROJECT GLAUS will contact you by email with an update.